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 1. What forms of payment do you accept? The Packers Pro Shop accepts MasterCard, Visa and Packers Pro Shop gift cards. You may safely enter your entire credit card number or gift card number via our secure server, which encrypts all submitted information. [ top ] 2. May I order by Phone? If you want to order by phone, or need more information, call 1-800-992-5750 (from the U.S. and Canada)
Before you call, please write down all applicable product information and have your credit card and expiration date handy. Sorry, no C.O.D.'s. [ top ] 3. How much do you charge for shipping? Do you ship overseas? Please see our shipping information page for details. [ top ] 4. Do you ship to PO Boxes? The Packers Pro Shop does not ship to PO Boxes. You must list a street address for shipping. [ top ] 5. Is there sales tax on my purchase? Sales tax is charged only on orders sent within the states of Wisconsin (5%) and Michigan (6%). It is automatically computed on our online order form. [ top ] 6. How do I add to or subtract from my order? It is very important to verify your order information before concluding your purchase because we cannot add to or make any changes to your order once it has been placed. If you have made an error while ordering, please cancel your order with us as soon as possible and place a new one with the appropriate corrections online. [ top ] 7. May I request a catalog? Most items in the Packers Pro Shop catalog are featured on the Packers Pro Shop Online. However, if you would like to request a catalog be sent to you, please Click here or send your name, address, country, phone (day & night) and email address to Packers Pro Shop Catalog Request, P.O. Box 10628, Green Bay, WI 54307-0628. [ top ] 8. How do I know what size to purchase? Please see our size charts page for details. [ top ] 9. I have Packers Checking. How do I get my 10% discount on items ordered at the Packers Pro Shop? To receive your 10% discount on your order, you will need to visit the Packers Pro Shop in person, or order through the Packers Pro Shop catalog. When placing your order through the catalog, be sure to include a copy of your Packers check. Click here to request a catalog. [ top ] 10. What is your returns policy? For Credit all items must be received in their original unworn or unused condition. 1. Please complete the return form included with your purchase. 2. If you are returning a gift, please tell us the name and address of the person who purchased the merchandise. (Providing this information will keep your return confidential). 3. Your return will be processed as follows: Items must be returned to the Pro Shop within 90 days of purchase.
5. Send your return to: The Packers Pro Shop Warehouse 790 Potts Avenue Green Bay, WI 54304 Returns in person are not accepted at this location. International Customers: Please contact your local customs office for return of duties and taxes. Questions: 1-800-992-5750. Should a product exchange be needed from your original order, a $20.00 shipping fee (U.S. Dollars) will be applied. Please include a form of payment on the exchange form. [ top ] 11. What is your price adjustment policy? We are happy to complete a price adjustment for current sale merchandise. This adjustment can be made up to 7 days from the original date of purchase. Clearance, or permanently marked down merchandise, is excluded from our price adjustment policy. [ top ] 12. How do I obtain a donation item? Donation requests must be directed to our Community Relations department. They can be reached by calling 1-920-569-7500. [ top ] 13. Is it safe to use my credit card? Yes, shopping at the Packers Pro Shop is safe and easy. The Packers Pro Shop website is equipped with secure online ordering capability and your personal information is only used by the Packers Organization and will not be sold or distributed to anyone else. The security of your credit card information as well as all your personal information is our top priority. Our secure server software (SSL) is the industry standard and among the best software available today for safe and secure commerce transactions. This technology encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you would like to order from the Packers Pro Shop, but do not want to place an order online, you may order by phone at 1-800-992-5750. [ top ] 14. How do I cancel an order? If you have submitted an order and wish to cancel that order, please use our contact form as soon as possible. Please include your order confirmation number and the explain any changes to be made. [ top ] 15. Are all items listed in stock? All regularly priced items listed online at the Packers Pro Shop are in stock, unless a backorder date is given. This does not apply to all sale items. Although the Packers Pro Shop website is updated continuously, an item may be out of stock if it is in a "low inventory" state. The Packers Pro Shop staff will contact you if your order contains an item that is no longer in stock. [ top ] 16. How do I use my Packers Partners discount? As a Packers Partners member, your membership information is already entered into our database. When you checkout, simply include your Packers Partners membership number in the appropriate blank on the billing page and you will receive your 15% Packers Partners discount on your order. If you are not a current Packers Partners member, but would like to sign up, click here for details. Please note that your new membership may take 2-3 weeks to process. [ top ] 17. I use WebTV. Why can't I order merchandise? To assure the security of our customers' personal information, we use a secure ordering system. Unfortunately, WebTV does not support secure connections, and will be unable to access our secure server. You may browse the Packers Pro Shop website with WebTV and order by phone at 1-800-992-5750. [ top ] 18. How do I check the balance on my gift card? Please see our gift card lookup page. [ top ] 19. I am having trouble with the Packers Pro Shop website. Who should I contact? If you cannot find a solution to your problem here, you may contact the Packers Pro Shop technical staff. [ top ] 20. What should I list as my billing address on my order? If you are ordering with a credit card, the billing address on your order must match the billing address on your credit card statement. If it does not, your order will decline at the point of fulfillment. [ top ] 21. What if I forget my password? Please see our forgot your password page. [ top ] 22. What if I no longer have access to the email address assigned to my Packers Pro Shop account? Please see our reset your password page. [ top ] 23. How do I change my password? Please sign-in to your account from our my account page and follow the steps to change your password. [ top ] 24. How do I change the email address assigned to my Packers Pro Shop account? Please sign-in to your account from our my account page and follow the steps to change the email address assigned to your Packers Pro Shop account. [ top ] 25. What are cookies and why does the Packers Pro Shop website use them? Cookies are alphanumeric identifiers, stored temporarily in your web browser, which enable the Packers Pro Shop website to remember the items you add to your basket between visits and save the information you provide during the checkout process. If cookies are disabled in your web browser, you may browse the Packers Pro Shop website, but you will be unable to utilize the Basket, Checkout, and My Account areas of the website. Please consult your web browser's "Help" area for more information on disabling and enabling cookies. If you do not wish to enable cookies, you may order by phone at 1-800-992-5750. [ top ] 26. How long will items remain in my basket if I do not order? For your convenience, items will remain in your basket for 24 hours. After 24 hours, your basket will be emptied. If you return to the Packers Pro Shop website within 24 hours, all items will be held for an additional 24 hours. [ top ] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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